DISPUTES & CHARGEBACKS POLICY

1. Objective

To provide a clear process for resolving billing questions and to protect both Clients and IronServe Legal ("we," "us," "our") from avoidable or unwarranted chargebacks.

2. Pre-Dispute Communication

• Clients with questions or concerns about a charge should contact us first at info@ironserve.legal or (580) 647-9198.
• We will make a good-faith effort to review the inquiry promptly and resolve billing issues before a formal payment dispute is filed.

3. Notification of Dispute or Chargeback

• If you file a chargeback or payment dispute with your bank, card issuer, or payment provider, please also notify us in writing within five (5) business days of the dispute.
• Include the assignment or invoice number, date of service or payment, and a concise description of the disputed charge.

4. Documentation & Evidence

When reviewing a dispute, we may rely on or provide supporting documentation such as:

• Affidavits or returns of service
• Attempt logs and assignment records
• Invoices and payment records
• Email, text, or telephone communication records relevant to the assignment

Clients agree to cooperate in good faith by providing information reasonably necessary to review and resolve the dispute.

5. Chargeback Fees

A Client who initiates a chargeback without first attempting to resolve the matter with IronServe Legal may be assessed a $50 administrative fee, to the extent permitted by applicable law and the applicable payment provider's rules.

The fee is intended to offset administrative time, payment-provider fees, and costs associated with investigating and responding to the dispute.

6. Suspension of Services

While a billing dispute or chargeback is pending, we reserve the right to suspend further service attempts, release of non-required work product, or acceptance of new assignments until the matter is resolved.

7. Resolution & Final Determination

• If a billing dispute is resolved in the Client's favor, any refund or credit determined to be due will be processed to the original payment method when practicable.
• If the dispute is resolved in IronServe Legal's favor, any unpaid service balance and any lawful administrative fees remain due.

8. Governing Law

This policy is governed by the laws of the State of Oklahoma. Any court proceeding concerning this policy will be brought in a court with proper jurisdiction in Oklahoma.