RETURN & CANCELLATION POLICY

1. Definitions

Client: Any individual, law firm, agency, business, or other entity that requests or authorizes services from IronServe Legal.

Services: Process serving and related assignment work requested by the Client, including service attempts, travel, documentation, and other approved handling.

2. Payment Terms

• A service request submitted through the website does not by itself constitute payment or automatic acceptance of an assignment.
• Fees are invoiced or otherwise confirmed before work begins unless other written payment arrangements have been approved.

3. Cancellation Policy

Before Service Attempt: A Client may cancel without an additional cancellation charge if notice is received at least 24 hours before the first scheduled attempt and before substantial assignment work or travel has begun. Notice should be sent to info@ironserve.legal or made by calling (580) 647-9198.

Within 24 Hours of Service Attempt: A cancellation received less than 24 hours before the first scheduled attempt may be subject to a cancellation fee equal to 25% of the service amount to cover administrative work and scheduling.

After Work Has Begun: Once travel, an attempt, filing, special handling, or other billable work has begun, charges already earned or incurred are not refundable.

4. Refund Eligibility

Subject to the terms below, refunds are generally handled after considering the work already performed and costs already incurred.

Evasion: Conduct reasonably indicating that the subject is attempting to avoid service may be considered when evaluating the work performed and any refund request.

Multiple Attempts: If multiple attempts are included or authorized and none succeed, any refund will be calculated after considering the attempts made, travel, and other earned or non-refundable charges.

5. Non-Refundable Fees

The following charges are non-refundable once incurred:

• Court filing, recording, certified-mail, or other third-party fees advanced on the Client's behalf.
• Mileage, travel, or location-specific expenses that have already been incurred.
• Rush or Immediate scheduling premiums after expedited work has begun.
• Printing, special handling, additional attempts, or other approved charges already performed or incurred.

6. Requesting a Refund

To request a refund, email info@ironserve.legal and include the assignment or invoice number, the date of the request, and the reason for the request. Approved refunds will be returned to the original payment method when practicable; processing time may vary by payment provider.

7. Disputes & Chargebacks

Clients should contact IronServe Legal before filing a payment dispute or chargeback so we have an opportunity to review and address the issue. We reserve the right to provide relevant assignment, invoice, attempt, and service documentation to the payment provider as permitted by law.

8. Amendments to Policy

We may update this policy from time to time. The version in effect when an assignment is accepted generally governs that assignment, except where a later change is required by law or agreed to in writing.

Questions about this policy may be directed to info@ironserve.legal or (580) 647-9198.